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Our Dental Practice Remains Open - National Lockdown Announcement 31st October 2020

This evening Prime Minister Boris Johnson announced a second national lockdown due to the rising number of cases of Covid-19. 

Old Town Dental Practice will still be open. There are no restrictions with regards to medical treatment and you are actively encouraged to keep your appointments. At our practice we have all the necessary Personal Protective Equipment (PPE) and will continue to follow our high standards in cross infection control.

What next? 

Please continue to attend your appointments. We have excellent infection control procedures along with a robust triaging policy to ensure the safety of both patients and staff. 

If you are worried about your attendance please contact us to discuss your concerns and we can always postpone your treatment till a later date. 

We continue to recommend that patients in the high-risk category delay non-essential treatment until further guidance has been given by the relevant authorities.

When you arrive:

It is important that you wear a mask at all times while inside the dental practice and only remove your mask at the request of the dental professional. We will continue to check your temperature and if this is above 37.8C, you will be advised to rebook your treatment and to follow government guidelines. Please do not arrive more than 5 minutes early for an appointment due to social distancing guidelines.

As you enter the building you will need to use the alcohol disinfectant rub to disinfectant your hands.

The treatment rooms will be prepared prior to your appointment with all surfaces disinfected after each patient.

The air exchange units will continue to be used throughout the day in each surgery.

We have sourced PPE and unlike the start of the Pandemic (March 2020 in the UK), there is no shortage. 

Please do not be concerned as we continue to maintain high standards of cross infection control.


Stay safe and please contact us if you have any questions. 


Kind regards 


Team @ Old Town Dental Practice


Dear Patients,

After a few months of not being able to see patients face to face due to Covid-19 restrictions we are glad to announce that our practice will be re-opened to see patients on a phased return to work arrangement.

Due to the virus still being around we need to take necessary precautions to ensure the safety of our patients and staff and follow government guidelines. We have modified our practice and our standard operative procedures to accommodate current situation.

With safety being paramount for us all, we are installing mechanical extractors in each surgery and we will be seeing reduced number of patients due to extra cross infection control measures to ensure the highest standards for the safety of our patients.


The following are highlights of what we have put in place that we believe you should be aware of:


Avoid exposing our patients to risks of Covid-19 infection by:


  • Taking comprehensive history of your complaint to assess if a face to face consultation is required. If this is not required, we will still give you advise, analgesic or antibiotics remotely where necessary

  • Carrying out risk assessment over the telephone to identify patients who have been exposed to corona virus infection and all that are on the shielded patient’s list or are clinically vulnerable

  • Staff will be monitored on a daily basis for Covid-19 symptoms, including temperature check and a verbal medical assessment will be taken

  • Checking patient’s body temperature on arrival

  • Closing our toilet facilities as we respectfully ask that you use the toilet before coming into the practice

  • Maintaining the social distancing as practically as possible



Reducing time spent and contact with other patients in the reception by:

  • Reducing the number of patients in the practice at any one time. This means patient will have to wait outside/in the car awaiting our call/sms. Only one person will be allowed in the practice (the patient) except where patients cannot consent to treatment by themselves or there is a special need

  • We will only be seeing patients that have appointments booked, no walk-in enquiries or appointments. All enquiries will be dealt with by the way of telephone or e-mail

  • Staggering appointments

  • We will ask patients to complete their medical history and consent forms prior to arrival at the practice

  • We will endeavour to complete treatment needed on the day to avoid repeat visits to the practice, however this is not always possible. If patients need to return for treatment, we will ask them to sign treatment plan consent remotely and send it back to us prior to their next appointment. Failure to send back a signed treatment plan will mean the treatment will not be done on the day.


Changing our cross-infection control process as follows:

  • We will be asking patients to wear face masks before coming into the practice and to keep it on until the dental staff ask them to take it off just before the procedure starts. If you are not able to get a face mask, we will provide one for you at the entrance.

  • Patients are to use hand disinfectant immediately they step into the practice

  • Patient coats and bags to be kept in the box provided just outside the surgery but within the practice. Where possible, we will advise that you leave all unnecessary belongings in the car.

  • Wearing of FFP2 or FFP3 face masks during aerosol generating procedures (AGP) by both dentist and nurse

  • Wearing full surgical gowns /overalls during AGP by both dentist and dental nurse

  • All the above to be done in addition to what we already do routinely such as wearing face shields/visors, safety goggles or loupes, gloves, and bibs for patients

  • We will be asking patients to use mouthwash to rinse prior to dentist examining their mouth. This mouthwash has shown evidence of viricidal activity

  • The surgeries are being cleaned and disinfected after each patient as we have always done so, each surgery is left with the extractor fan switched on for 1 hour after the appointment. In addition, the box holding patient’s belongings gets wiped down

  • Wiping down door handles and reception desk and surfaces regularly 

With our best wishes

The Team at Old Town Dental Practice

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What Can You Expect from Us?


  • We will listen to you and try to address your dental needs

  • Your safety is our primary concern. We will follow the latest guidelines in infection control

  • We will keep you informed of the latest techniques and use the best materials available

  • We will give you a written estimate of any treatment

  • We will try not to keep you waiting but if we do, it is because we are giving someone else the care you would expect

  • We will continue our active clinical governance 7 audit program to enhance quality assurance

We are a welcoming team treating patients in a warm and friendly environment. We are dedicated to maintaining the highest standards and accommodating individual needs. All of our Clinicians and Dental Care Professionals have been enhanced CRB checked and are registered with the General Dental Council.

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About Us
Our Services
Spread the cost of dental treatment with interest free credit
Our financing plan is a popular option for patients considering dental
treatments. It allows you to spread the cost of your treatment over an agreed
period that fits within your budget.
Call today for a consultation.

A complete dental service

Routine Exams

During a dental exam, the dentist will:

  • Evaluate your overall health and oral hygiene

  • Evaluate your risk of tooth decay, root decay, and gum or bone disease

  • Evaluate your need for tooth restoration or tooth replacement

  • Check your bite and jaw for problems

  • Demonstrate proper cleaning techniques for your teeth or dentures

  • Assess your need for fluoride

  • Take dental X-rays or, if necessary, do other diagnostic procedures

  • Provide a treatment plan

Dental Hygiene


Dental hygienists are an important part in helping people care for their teeth and are responsible for a lot of preventative dental treatment, cleaning teeth to minimise the risk of gum disease developing.

Polish and scale treatments should not hurt but if there is some discomfort or pain then the hygienists will have anaesthetic gels that can be used to make sure that the treatment is comfortable.

Dental Fillings


A filling is a way to restore a tooth damaged by decay back to its normal function and shape. When a dentist gives you a filling, he or she first removes the decayed tooth material, cleans the affected area, and then fills the cleaned out cavity with a filling material.

By closing off spaces where bacteria can enter, a filling also helps prevent further decay. Materials used for fillings include gold, porcelain and a composite resin (tooth-colored fillings).

Teeth Whitening


Teeth can discolour for various reasons. The dentist will recommend the most ideal method based on your oral condition after an in-office examination to establish the cause and nature of your tooth discolouration, as well as provide you with more information on the various types of whitening procedures available, duration & frequency of treatment.

Dental Implants

At Old town Dental Practice we have years of experience in the placing of quality dental implants. Implants one of the most aesthetic and cost efficient ways to replace poor or missing teeth. Used to support a single crown, bridge containing two or more teeth or a denture covering your entire upper or lower jaw, implants offer a long lasting, effective solution and most importantly, help to bring back that confident smile.

Dentures & Veneers

Veneers are thin shells of tooth coloured material (ceramic or composite) that are “cemented” to the front surface of teeth to improve their cosmetic appearance used to mask stained, misaligned or chipped and broken teeth. Veneers are usually placed on front teeth and are generally not suitable in load bearing areas like back teeth.


Dentures are used to replace missing teeth and are removable. There are two types of dentures – complete or ‘full’ (where all your teeth are missing) or partial dentures (used to replace one or more missing teeth). These can be made of plastic or metal and anchor onto the remaining teeth for stability. They also provide structure to your smile and prevent surrounding facial muscles from sagging.

Your dentist will also be able to offer you the ‘Flexible Denture’ which is based on a new flexible material, making them much easier to wear, more comfortable and able to adapt to slight changes in the shape of your mouth, for example, when you are eating or drinking.

Emergency Dentistry


We provide an emergency dental care throughout the year. The emergency dental service is provided to local and national patients and is not restricted. If you require emergency dental care please contact us. 

Our goal is immediate dental treatment and pain relief, so don't suffer in pain, help is only a call away.

Emergency appointments and walk in appointments available.

We will always endeavour to see you on the same day. We cannot always be flexible with the emergency appointments so please call as soon as possible and we will allocate you an appointment. We can also offer you a sit and wait service.



Hyg Melissa
GDC: 245029
Hyg Miroslawa
GDC: 284965
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Dr. Carl Agyeman
GDC: 229332
Dr. Marta Zdrodowska
GDC: 250095
Dr.  Ashmi
GDC: 271738
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Dr.  Rakhee 
GDC: 264521



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Lianne Watson
GDC: 134276
GDC: 263722
Shona Williams
Our Team
Success Stories


Went to the dentist for the first time in many years here today, after developing a.... slight fear after a previous dentist was a tad ruff in another place I used to go to. I've left asking myself why I was put off so badly. If you have a fear I can certainly recommend Susan as a hygienist, no pain and I've booked to return here. 
Thanks again Susan for returning a clean smile just before my wedding.

P. Ottaway

Fantastic service. I was so scared, not having been to a dentist for a number of years, but all the staff made me feel so welcome. They are all very friendly and understanding. 

S. James

Gave great, clear advice and undertook the treatment thoroughly. My treatment was quite a challenge and Dr. Marta made me feel at ease. 

Lorry P.

Best dental clinic ever. Professional dentists and staff. No pain, recommend them. 

Petko S.

More reviews can be found on Google...


Our Address

23 High Street

Stevenage SG1 3BG


tel: 01438 361 622


Opening Hours

Monday – 09:30 - 17:30

Tuesday - 09:30 - 17:30

Wednesday - 09:30 - 17:30

Thursday - 09:30 - 17:30

Friday - 09:30 - 17:30

Saturday - Closed

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